Privacy notice
How we handle your data
This is a single-property listing site for the duplex penthouse at Grosvenor Terrace, Camberwell SE5. The only personal data we handle is what you choose to submit via the enquiry form. We do not run analytics, advertising, or tracking on this site.
Who is the controller
The data controller for personal data submitted via this site is Mobile Soul Ltd (trading as SER Team), in respect of the property at Grosvenor Terrace, Camberwell SE5. Data protection queries are handled on the controller's behalf by the SER Team DPO. To exercise any of the rights described below — or for any other privacy question — contact privacy@serteam.co.uk.
What we collect
Only what you put into the enquiry form: your name, email address, phone number, country, your position as a buyer (cash / mortgage-ready / chain), what you are looking for, and the free-text message. We do not set cookies, run analytics, or use tracking pixels. Our hosting provider (IONOS) keeps standard server access logs that include visitor IPs for security purposes; we do not use these for tracking and they are rotated automatically.
Why we collect it, and our lawful basis
We use your details to respond to your enquiry, arrange viewings, and answer follow-up questions. Submitting the form constitutes your consent for that purpose, and we also rely on legitimate interests in dealing with a property enquiry you have initiated.
Who we share it with
- Daniel Cobb (Kennington office) — the listing agent. We forward enquiries to them so they can arrange viewings and answer questions about the property. Their own privacy notice covers what they do with your details from that point on: danielcobb.co.uk.
- Formspree — a form-delivery service that relays the form submission to us by email. Formspree is based in the United States; submissions cross to the US under their standard contractual safeguards. Their notice: formspree.io/legal/privacy-policy.
We do not sell your data, share it for advertising, or hand it to anyone else not listed above.
How long we keep it
We keep enquiries for as long as it takes to respond and conclude the conversation, plus up to 24 months for follow-up. Once the property is sold, related correspondence may be retained for up to six years to meet legal, tax, and accounting obligations.
Your rights
Under UK GDPR you can ask us to: confirm what we hold about you, correct anything inaccurate, delete your details, restrict or object to processing, or send you a copy of your data. Email privacy@serteam.co.uk and we will respond within one month.
If you are unhappy with how we have handled your data you can complain to the UK Information Commissioner's Office at ico.org.uk.
External resources
This site loads its fonts and images from its own server. The enquiry form, when you submit it, sends your data to Formspree as described above. There are no other third-party scripts or trackers.
Updates
We will update this notice if anything changes about how the form works or who we share data with. The date at the top reflects the last review.